*Every visit/click/conversion is defined as an event.
** Overages are events that exceed the included events in a given paid plan. Plans are paid in advance, overages are paid in the end of a monthly billing cycle.
Can I get an annual plan for more than 1 year?
Yes, you can get an annual deal for two, three or four years. Please contact us to find out the details.
Can I migrate my campaigns from another tracker?
If you're ready to switch from another tracker to Peerclick, we’ll be happy to help you migrate all your campaigns. Contact us to discuss the details.
Can I upgrade my plan if I’m already on an annual deal?
Yes, you can upgrade your plan whenever you wish. Just get in touch with our support to make it happen.
What are events?
An event is any action that is being tracked — a visit, a click, a conversion, a registration form that gets filled out. Every time a user is redirected through our infrastructure, we call it an event.
My needs exceed the Advanced plan. What should I do?
If your needs exceed our highest subscription plan, we can make a custom plan that will be tailored to your specific requirements. Contact our sales team here to discuss the details.
Will my tracking stop after I reach the monthly limit?
Of course not! We know how important tracking is to the continuity of a business. After you reach your limit, your events will still be tracked, but you’ll have to pay for the overages.
Where can I learn how to use Peerclick?
On our main page, you can find a tab called “Free Resources”, from where you can access our documentation, video tutorials and step-by-step guides, and the blog. Also, when you log in to Peerclick for the first time, you will be guided around the panel. Additionally, once you buy a plan you'll receive onboarding emails and will be offered a group webinar or an individual onboarding, depending on your chosen plan.
What are the overages?
These are all the events that are not covered by your plan. For example, if you’re a Basic user and reach the limit of 2,000,000 events, you’ll have to pay $0.05 per every 1,000 events that exceed the limit.
What can I track in Peerclick?
Everything! You can track both organic and paid traffic, no matter the source (direct publishers, Social Media platforms, Ad exchanges, Ad networks, SEA, email etc.). You can use predefined traffic source templates or add your custom ones.
Do I have to pay to use the API?
The API is free to all our customers. However, our real-time routing API is available only to our Advanced and custom plan users. You can check the API documentation here: developers.peerclick.com.
Is my data removed after the period of retention?
We store all data and never delete it. If you would like to access historical data, simply upgrade your plan to reach as far back as you need.
Can I customize my plan?
Yes. You can change the number of events, increase the number of domains, change the number of additional users or take part in a dedicated onboarding. However, if you would like to access additional features, you need to upgrade your plan. Contact us to discuss all the details.
How can I pay for my plan?
We accept most forms of payment — PayPal, MasterCard, Maestro, Visa, American Express, Diners Club International, Discover Network, and JCB. If you would like to pay with a different payment method, contact us here.
Can I upgrade or downgrade my plan?
Yes, you can upgrade the plan in your account settings. The upgrade will happen instantly, during the active billing cycle. If you would like to track more than the Advanced plan allows, we’ll be happy to turn on a custom plan for you — just contact us.
If you choose to downgrade your plan, you can also do that in your account settings, but keep in mind that this action may implicate losing access to some of the features or may lower the number of custom domains and additional account users.
Can I get a free trial?
You can explore Peerclick and try all platform features with sample data. Get 7 days access here.
Can I unsubscribe when I want?
You can unsubscribe anytime. Please note that if it happens in the middle of a billing cycle, the plan will continue to be active until the end of the cycle. We won’t charge you for the next month.
How often will I be charged?
You can choose to be billed on a monthly or an annual basis. If you choose an annual plan, you can benefit from a lower monthly price. Please contact us to learn more about the discounts.
Do I need to purchase hosting?
No. You don't need to worry about setting up servers and installing software. Peerclick is a cloud-based SaaS solution, so all the infrastructure management is on us. Once you set up your campaigns, you can start tracking the right way.